ALL RETURNS & REPLACEMENTS MUST BE AUTHORIZED BY OUR CUSTOMER SERVICE

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  PURCHASES

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ALL SALES ARE FINAL. During checkout, you are required to carefully review your order for accuracy. By completing your purchase, you acknowledge that if you have selected Ready To Assemble (RTA) cabinets, they will be shipped unassembled, and all part numbers reflect the items you intended to purchase. Only items specifically labeled as "assembled" will arrive pre-assembled; all other products are shipped unassembled unless otherwise noted. Please note that the cabinet style names used by CabinetrySolution.com are marketing designations, and the packaging may display different style names assigned by the manufacturer.

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  CANCELLATION of ORDERS

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• Orders that are eligible for cancellation before being processed for shipment, including those with incomplete payments (e.g., wire transfer sales), will incur a 10% cancellation fee.

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• For orders cancelled after processing or once the items have been picked and/or shipped, a 20% restocking fee will apply, in addition to any freight costs incurred for returning the item(s) to the warehouse.

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• Orders for assembled cabinets, special orders, and custom orders cannot be cancelled under any circumstances. Full payment will remain due, even if the order is cancelled or the shipment is refused.

 

All custom orders are final and non-cancellable. These custom orders, even when in Ready to Assemble (RTA) form, are fabricated specifically for your order using specialized materials, sizes, and requests.

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  RETURNS

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Returns: Returns are not accepted for orders or items beyond 30 days from the date of receipt. All returns must be authorized by CabinetrySolution.com before shipping the items back. To request authorization, please email Reply@CabinetrySolution.com

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All items must be returned in original packaging in a resalable condition. Therefore:

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• Assembled Cabinets: Returns are not accepted for assembled cabinets.

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• Modified Cabinets: Returns are not accepted for cabinets that have been modified.

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• Custom Orders: Returns are not accepted for custom orders.

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• Hoods, Trims, Moldings, Fillers, Panels: Returns are not accepted for these items.

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• Accessories: Returns are not accepted for accessories such as trash pull-outs, spice pull-outs, glide upgrades, etc.
  
  You are responsible for the cost of all return shipments. 

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Credit Issuance: Credit will be issued once returned items have been received and inspected at our warehouse. Please note that any returned products deemed unsellable WILL NOT RECEIVE CREDIT.​

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Important Note: The Cancellation and Return Policies outlined above apply uniformly, regardless of the reason for the return. The damage claim process at CabinetrySolution.com focuses on providing replacement parts when applicable. Returns will be subject to applicable shipping, restocking, or cancellation fees as outlined, and are subject to time limitations. If you have any questions about returns versus the replacement of damaged products, please contact us for clarification.

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CUSTOMER(S) RESPONSIBILITY

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   Inspection and Reporting: It is the customer’s responsibility to inspect all items upon delivery to ensure there is no visible damage and that all ordered items have been received. CabinetrySolution.com will not be liable for any missing or damaged items if you sign for your order without noting discrepancies. Any issues must be reported through a completed claims form on our website. Failure to properly inspect and report damage may forfeit your ability to return or exchange items.

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   Assembly and Installation: Customers are responsible for assembling cabinets or hiring a professional to do so. This excludes pre-assembled items, which are covered only under the Purchases section described above. CabinetrySolution.com does not cover costs for assembly or installation, though we may provide general suggestions. Additional time for consultation may incur separate fees.

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   Assembly Videos: Assembly videos available on our website are intended for general guidance and may not apply to every cabinet style. We recommend scheduling a free 1-hour consultation with us or consulting with a professional installer before starting your installation.

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   Coordination with Vendors: Customers are responsible for coordinating work with external vendors and may experience delays due to back orders, damage claims, or schedule changes. We advise ordering cabinets well in advance of critical deadlines to mitigate potential delays.

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   Countertop Measuring: To avoid conflicts, CabinetrySolution.com recommends scheduling countertop measuring and templating only after cabinet installation is complete.

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   Additional Charges: CabinetrySolution.com is not liable for any additional charges incurred by independent contractors for their work, nor for any additional charges passed on to retail customers.

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   Delivery Accessibility: Customers must ensure that their delivery location is accessible. Shipping companies may refuse delivery if the address is on a dead-end street, narrow entryway, or otherwise restricted. In such cases, you may need to arrange for “final mile” delivery or pickup at shipping terminals. Contact us prior to placing an order to discuss delivery constraints, such as gated communities or narrow roads, to facilitate accommodation. Additional charges may apply for changes to standard truck sizes.​

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   Delivery Refusal: If the delivery cannot be completed due to accessibility issues and you choose to cancel or return the order, YOU WILL BE RESPONSIBLE FOR RETURN FEES and RESTOCKING COSTS.

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For more detailed information visit our Terms & Conditions as policies my change.

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